Last updated: August 1, 2026
Plain-language overview
This page applies to the public Lamplighter Claims Services website. It does not replace the terms of any insurance policy, claims-handling agreement, client contract, program-specific privacy notice, or secure-portal agreement. If another agreement applies to your relationship with Lamplighter, that agreement controls where it conflicts with this page.
Privacy notice
Our approach to website information
Lamplighter Claims Services LLC (“Lamplighter,†“we,†“us,†or “ourâ€) respects the privacy of website visitors. We seek to collect and use information in ways that are appropriate for operating the site, responding to requests, protecting our systems, and supporting our business and legal obligations.
This notice addresses information associated with the public website. Information handled while administering a claim or providing services for a client may be subject to additional contractual, regulatory, or program-specific requirements.
Use and disclosure
How information may be used and shared
Depending on the context, website information may be used to:
- Respond to inquiries and communicate about requested services.
- Operate, maintain, secure, troubleshoot, and improve the website.
- Protect Lamplighter, its clients, users, systems, and legal rights.
- Comply with applicable law, regulation, legal process, or professional obligations.
- Support a transaction or organizational change involving all or part of the business.
We may disclose information to vendors that support website hosting, security, communications, analytics, or other business functions; to professional advisers, regulators, law enforcement, or other parties when appropriate or legally required; in connection with a corporate transaction; or with your direction or consent. Service providers are expected to handle information for the purposes for which it was provided and subject to applicable obligations.
Safeguards
Security and retention
Lamplighter uses administrative, technical, and physical measures intended to protect information in light of its nature and the way it is handled. No website, email system, transmission method, or storage environment can be guaranteed to be completely secure.
We retain website information for as long as reasonably necessary for the purposes described on this page, to meet contractual and operational needs, to resolve disputes, and to satisfy applicable legal or regulatory requirements. Retention periods may vary based on the type of information and the relationship involved.
Your choices
Questions and privacy requests
Depending on where you live and the circumstances, applicable law may provide rights concerning personal information, such as requesting access, correction, or deletion. To make a request, email legal@lamplighterclaims.com. We may need to verify your identity and may retain or decline a request where permitted or required by law.
The public website is intended for a general business audience and is not directed to children under 13. We do not knowingly seek personal information from children through the public site.
Website terms
Terms of use
By accessing or using this website, you agree to use it lawfully and in accordance with these terms. If you do not agree, please discontinue use of the site.
Informational purpose only
Website content is provided for general informational purposes. It is not insurance, legal, medical, financial, risk-management, or claims advice; it is not an offer to provide coverage or services; and it does not amend any policy, contract, coverage position, or claim decision. Do not rely on website content as a substitute for advice from an appropriately qualified professional.
Acceptable use
You may view and use the site for legitimate informational and business purposes. You may not attempt to gain unauthorized access, interfere with operation or security, introduce malicious code, misrepresent your identity or affiliation, use content unlawfully, or use automated means in a manner that places an unreasonable burden on the site.
Intellectual property
Unless otherwise stated, the site design, text, graphics, logos, and other materials are owned by or licensed to Lamplighter and are protected by applicable intellectual-property laws. You may retain reasonable copies for your own lawful, noncommercial reference. Other reproduction, modification, distribution, publication, or commercial use requires prior written permission.
Availability and disclaimers
We work to keep website information useful and current, but we do not guarantee that every item is complete, accurate, uninterrupted, error-free, or suitable for a particular purpose. To the fullest extent permitted by law, the site and its content are provided “as is†and “as available,†without warranties not expressly stated in a separate written agreement.
Limitation of liability
To the fullest extent permitted by law, Lamplighter and its affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of—or inability to use—the public website. Nothing on this page limits liability that cannot lawfully be limited.
Third-party links
Links to third-party websites are provided for convenience. Lamplighter does not control and is not responsible for third-party content, availability, security, or privacy practices. A link does not necessarily imply endorsement or affiliation.
Important claims notice
The public website is not automatically a claims-reporting channel
Unless Lamplighter has expressly designated a particular website function, email address, or telephone number for your program, sending information through the public website or to a general mailbox does not constitute formal notice of a claim, proof of loss, legal notice, service of process, or satisfaction of a policy deadline.
Use the reporting instructions supplied by your insurer, program administrator, broker, employer, or Lamplighter contact. If timing is important and you are uncertain which channel applies, use the telephone number on your program materials and request confirmation that the submission was received.
Accessibility
Access for all visitors
Lamplighter is committed to providing a website experience that is usable by people with disabilities. We consider accessibility as the site evolves and welcome reports of barriers.
If you have difficulty accessing content or need information in another format, email claims@lamplighterclaims.com or call 516.352.7500. Please identify the page or feature involved and the format or assistance you need.